Key takeaways:
- Pearson and Microsoft announce Communication Coach, an AI-powered workplace learning solution that helps people improve communication skills.
- Integrated into Microsoft 365, it delivers actionable hint and tips in real time – without the need to set aside time for formal learning.
- This is just the start of a broader journey to deliver personalized, AI-powered enterprise learning solutions that upskill employees in the flow of work.
Every day work is full of moments that hinge on how well we communicate: a status update on a Teams call, a client pitch, a quick presentation, a tough feedback conversation. Now imagine having a coach right there with you, offering simple and timely guidance to help you say what you mean, clearly and confidently.
That’s the idea behind Communication Coach, Pearson’s new AI-powered workplace learning solution co-innovated with Microsoft and unveiled last week at Microsoft Ignite.
Pearson unveils Communication Coach, a new AI-powered workplace learning solution
Learning in the flow of work
The best part? It lives inside Microsoft 365, delivering real-time, actionable communication feedback directly within the collaboration tools people use all the time. In a busy working day, it means people don't have to set aside time for formal learning or open a separate app.
“Good communication skills are one of the core criteria for doing well at work” said Vishaal Gupta, President Enterprise Learning Solutions at Pearson, “By integrating helpful hints, nudges, and tips into trusted products that millions of people use every day, we can dramatically scale our ability to help people progress and succeed”.
Pearson CTO, Dave Treat, shares how Communication Coach helps him improve in the flow of work
Closing the skills gap with AI-powered workplace learning
AI is moving faster than many people can keep up, widening the global skills gap. To stay competitive, workers and organisations need enterprise AI solutions to help employees develop skills as part of everyday tasks.
Pearson's partnership with Microsoft makes this possible. Integrating Pearson's learning science and rich content with proprietary data from Credly and Faethm inside Microsoft 365 enables personalised learning at work. It helps employees and managers understand where their skills stand and what they need to do to improve, boosting productivity and performance.
Pearson Chief Business Officer, Naseem Tuffaha, puts it simply: “We believe the power of AI is to make human beings better – smarter, more intelligent, more productive. When it comes to communication, AI is helping us collaborate more effectively and enhance how human beings come together to get work done.”
Communication Coach providing real-time communication feedback inside Microsoft Teams
Communication Coach is just the start...
Thank you to our friends at Microsoft and the wider Ignite community for an unforgettable week in San Francisco.
Stay tuned – Communication Coach is the first step in a broader journey to help customers with personalised, on-demand learning solutions in the flow of work. We’re excited for what’s ahead as we help people and businesses build the skills they need to thrive in the age of AI.
Learn more about Communication Coach.